This Privacy Policy describes how wholesale.hemplucid.com (the “Site,” “we,” or “HempLucid”) collects, uses, and protects your personal information when you visit the Site, place a wholesale order, or interact with us via email, phone, or SMS communication.
If you have any questions or concerns about this policy, or if you would like to exercise your privacy rights, please contact us at:
Email: noreply@hemplucid.com
Mail: HempLucid, 4844 N 300 W, Ste 202, Provo UT 84604, United States
We collect and use the following categories of personal information:
Purpose: To load the Site accurately and optimize performance
Source: Automatically collected via cookies, log files, pixels, or analytics tags
Data Collected: Browser version, IP address, time zone, pages visited, referring/exit URLs, and browsing behavior
Shared With: Shopify and analytic services (e.g. Google Analytics)
Purpose: To process wholesale orders, manage fulfillment, send invoices, and confirm shipments
Source: Collected from you during checkout or via direct B2B contact
Data Collected: Name, business name, billing and shipping address, phone number, email, and payment information
Shared With: Shopify, payment processors, and shipping providers
Purpose: To respond to wholesale inquiries, support tickets, and sample requests
Source: Collected via form submissions, emails, or direct communication
By submitting your information to us via any form on this site, or by initiating contact with our wholesale team, you consent to receive communications from HempLucid. This may include:
Order and shipping confirmations
Responses to wholesale or product inquiries
Sample follow-ups and account updates
SMS or email messages regarding restocks, specials, or relevant business notices
You may opt out of SMS at any time by replying STOP. You may unsubscribe from email communications via the link provided in each email.
We never sell or share your personal information with third parties for advertising or marketing purposes.
The Site is not intended for individuals under the age of 21. We do not knowingly collect personal data from minors. If you believe your child has submitted personal information, please contact us to request deletion.
We may use tools like Google Analytics to understand how users interact with our wholesale platform.
You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout
We may also use cookies and pixels to enhance user experience, personalize content, and support remarketing efforts.
For full details on cookie usage and management, please see our Cookie Policy.
You have the right to:
Know what personal information we collect
Request corrections or deletion
Opt out of sale or sharing (we do not sell data)
You may exercise your rights or designate an agent by contacting us via the methods listed above.
If you are a resident of the EEA, we process your data based on:
Your consent
Contractual necessity (to fulfill an order)
Legal obligations
Legitimate business interests
You may request access, correction, or deletion of your data at any time.
We retain your personal data as long as needed to fulfill the purposes outlined in this policy—typically for the duration of our business relationship, unless you request erasure.
We do not engage in any fully automated decision-making or profiling that has a legal or significant effect on users. Shopify may use limited automation to detect fraud (e.g., IP or credit card blacklists).
Because no standard exists for browser-based “Do Not Track” signals, our Site does not respond to them at this time.
We may update this policy as needed to reflect legal, operational, or regulatory changes. The latest version will always be available on this page.
If you believe your privacy rights have been violated or wish to lodge a complaint, please contact us directly. We will respond promptly and professionally to resolve your concern.
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